FAQ’s

How do I purchase a Loftwall product?

Our products are sold through furniture dealers across the US & Canada. To find a furniture dealer near you, please contact us directly at 214-239-3192 or email us at [email protected]. If you would prefer to speak to a local representative in your area, please visit our sales rep page (loftwall.com/reps-dealers).

Architects & designers may specify and purchase our products directly if they have been provided a quote from a local sales rep.

What heights are your wall products available in?

Our wall products are available in two standard heights: 78” (full height) and 53” (low height). However, custom heights don’t scare us!

Can products be customized?

For most products, we have the ability to alter our standard dimensions, as well as, finish offerings. To inquire about a specific product, please contact us directly at 214-239-3192 or email us at [email protected].

Do product prices vary by finishes?

For most products, we offer a variety of finish options that affect the overall product’s price.

What base options are available?

Our products are compatible with a variety of base plate styles so they may be free standing, on casters, wall mounted or floor mounted.

Can multiple products be linked together?

Yes, we have the ability to link multiple products together in a continuous run.

Are 3rd party materials compatible with your products?

Yes, our product frames are compatible with any 0.25” thick panel.

What materials are they made out of?

The frames are made from recycled aluminum with a standard anodized finish. Custom colors are available.

Can you color match the panels?

In some cases we can, please provide a PMS color or swatch/sample if you’d like us to review options to match.

Can you add a logo or custom print the panels?

Yes, we provide full color printing and cut vinyl designs for logos and text.
Please submit logo or graphics prior to ordering so we can provide a quote

Do you give out panel samples?

Yes, If there are there certain panels you are interested in we can provide samples chips, we will gladly send you samples once you finalize your selection of wall(s) and panels.

Are finish samples available?

Absolutely! To request a sample kit, please contact us directly at 214-239-3192 or email us at [email protected].

Are products easy to assemble?

Very! Visit our video gallery (loftwall.com/video-gallery) for proof.

Can I just buy the frame only and source other materials?

Yes. As long as the material is 1/4” thick, it will sit within the frame.

Do you offer a trade or designer discount?

We do! To further inquire, please contact us directly at 214-239-3192 or email us at [email protected].

Do you have a showroom at the Merchandise Mart?

We do! You can find us on the 11th floor at 1123A.

What is your cancellation/return policy?

All requests for cancellations or returns must be submitting in writing for approval by Loftwall. All canceled and/or returns are subject to a 50% restocking fee. If you are interested in canceling or returning an order, please contact us directly at 214-239-3192 or email us at [email protected].