09 Jul Is Your Office Full of Dwights, Jims, or Stanleys?
Every office has one – the guy or gal who cares more than everyone else. In Scranton, Pennsylvania, that was Dwight Schrute. He remains the definition of an engaged employee. Engaged employees produce better outcomes, solve problems better and faster, and add to the profitability of a company more than any other employee. This is true in good economic times and bad, according to Gallup’s State of the Workplace Study.
Every office has one – that guy or gal who’s career passion eclipses everyone else’s. At Dunder Mifflin, that’s Dwight Shrute. Dwight remains undefeated as the quintessential definition of an engaged employee. Engaged employees produce better outcomes, solve harder problems, and contribute to a company’s bottom line more than any other employee. This is true in good economic times and bad, according to our statistic loving friends at Gallup.
But what makes Dwight, Dwight (other than the beets)? Gallup, Steelcase, Haworth, and many commercial design experts would say the environment someone works in has as much to do with an employee’s engagement as anything does. When we were researching our CEU Privacy: Re-Balancing the Office, we leaned on dozens of sources. Perhaps the most robust source material came from Gallup, which published their 150+ page research report on the State of the Global Workplace.
But what makes Dwight, Dwight? Is it something in the water? Something in the beets? Not according to Gallup, Steelcase, Haworth, and many other commercial design experts. Their research would point to factors within Dwight’s office as the key to his heightened engagement. But, what were those priceless engagement factors?
While researching our CEU, we leaned on dozens of sources to investigate this very question. Perhaps the most robust source material came from Gallup, which published their 150+ page research report on the State of the Global Workplace.
We’ll spare you the trouble of reading the report in its entirety and share some highlights with you…
- Every year Gallup, one of the world’s leading performance-management consulting companies, publishes a detailed State of the Global Workplace report.
- This report attempts to use data and analytics to defined how 155 countries worldwide are best utilizing their human capital.
- These reports provide invaluable insight to our modern offices as well as the trends that will impact our future designs.
- Last year’s 220 page report captured this very information.
These data points begin to wield more power when we view them on a micro level, instead of a macro level. Specifically, Gallup combines their survey results with internal metrics to sort employees into one of three categories.
- Engaged (Dwight Schrute)
- Not Engaged (Jim Halpert)
- Actively Disengaged (Stanley Hudson)
The more of a country or a company’s employees are deemed “engaged,” the better that country or company is utilizing their human capital.
When compared with business units in the bottom quartile of engagement, those in the top quartile realize improvements in numerous areas (chart)
- Customer metrics: +10%
- Productivity: +17%
- Sales: + 20%